FAQ - Frequently Asked Questions
- What is the Yampa Valley Sustainability Council?
GO Alpine supports the Yampa Valley Sustainability Council to help offset the environmental cost of travelling. The Yampa Valley Sustainability Council is a Steamboat Springs based nonprofit that promotes sustainability and resilience in the Yampa Valley. They do this through education, outreach and on-the-ground work such as planting trees, hosting community recycling events, and running the local energy efficiency rebate program. For more information please go to: YVSC.org
- What happened to Alpine Taxi - is GO Alpine the same company?
GO Alpine was formerly known as Alpine Taxi and many of the locals in the Yampa Valley still remember us as Alpine Taxi. Read more here: About Us
- Does GO Alpine offer lower fares for children?
Children 5 years and under ride free - one per full-fare adult (if you have more children than adults, the additional children are charged the Junior Fare). Juniors ages 6-12 ride at half fare. Every person (regardless of size) gets a seat, no children sitting in laps.
- Should I bring a car seat for my children?
Under Colorado law, infants must ride in a rear-facing child safety seat until they are at least one year old and weigh at least 20 pounds. Children one to four years old who weigh 20-40 pounds must ride in a forward facing child safety seat. Children weighing over 40 pounds or who are 4-6 years old must ride in a child booster seat unless they are at least 55 inches tall. GO Alpine has a limited number of forward-facing and rear facing car safety seats, as well as booster seats available free of charge, if you request one at the time of making your reservation - but we highly recommend bringing your own car seat.
- Will you transport unaccompanied children?
Children age 12 and under must be accompanied by an adult. Children age 13 and over can ride unaccompanied, with no release form required. Please call our office to make the arrangements.
- How much luggage can I bring?
If you have one or two bags - what the airlines used to carry for free - there is no additional charge. If you have large, bulky items (other than skis or snowboards), please let us know when making your reservation, as there could be an additional charge. Bicycles must be boxed.
Denver International Airport shared ride shuttle: Following airline standards, Go Alpine will now allow 2 checked bag sized pieces of luggage (including a ski bag as one of the two) and one personal item per passenger free of charge. Each piece of luggage thereafter will be charged $20 each.
- Where can I store my carry-on item?
Typically passengers store their carry-on item under the seat in front of them, in the overhead area (if it is a vehicle with overhead storage) or in their laps. If your carry-on item is too large to fit in any of these locations the driver will gladly place it in the storage compartment in the back of the vehicle - so please remember to take out anything you might need while travelling before it gets stored.
- Is GO Alpine’s service “door to door”?
Yes! The fares for all airport shared-ride and private service are for door-to-door service within the Steamboat Springs city limits (which includes the Ski Mountain). Trips to locations outside of our city limits will incur an additional charge at our local taxi rates.
- What if my flight is late?
It depends on whether you are flying into the Yampa Valley Regional Airport (Hayden) or the Denver International Airport...
Denver International Airport (DEN): Because we run on a schedule to and from Denver International Airport, we cannot hold a vehicle at DIA for more than a few minutes and then only if you call us to let us know that your plane is late and what time you expect to be at the curb-side pick-up point. If you arrive too late, call us and we will reserve your seat(s) on the next scheduled vehicle, on a space available basis.
Yampa Valley Regional/Hayden Airport:We meet Hayden flights when they are scheduled to arrive. If your flight lands early or late, we will do our best to get a shuttle to you as soon as possible.
- What if I miss my flight?
GO Alpine will not be responsible for delays caused by weather, road or traffic conditions; mechanical failure; or any other conditions beyond our control. Any expenses that arise as a result from delayed departure or arrival times, including missed flights or other travel connections, are the sole responsibility of the passenger.
- Does GO Alpine allow pets?
Pets are allowed to travel free of charge in Local Taxis. On Ride Share: Pets will be carried if restrained or in a carrier. Pets taking up a seat will be charged full adult fare. Service dogs will be allowed on Shared Ride Shuttles and will not be charged.
- Is tipping allowed?
Unless otherwise noted, shared ride and private vehicle airport rates do not include a gratuity. Tipping is allowed and is very much appreciated by our professional drivers.
- How do we handle lost or damaged items?
GO Alpine will not be responsible for lost or damaged luggage or personal property carried in or on its vehicles unless such loss or damage is caused by neglect or wrongful act of the company or its agents, and in no event shall the company's liability, therefore, be greater than $250 per piece of luggage or parcel.
Please remember that many bags look alike. Our drivers cannot be responsible for remembering which bags belong to each passenger. Upon reaching your destination, please check to ensure that you have retrieved all your belongings and that each bag, briefcase, computer, etc., is, indeed, yours.
We try our best to return items left in our vehicles to their owners but we assume no liability for lost, stolen, damaged or misplaced items. Any charges incurred in returning an item that was left behind to its owner must be paid by the owner of the item. Unclaimed items are disposed of after 30 days. We recommend being extra careful with small items (cell phones, iPods, glasses, etc.) as they can be easily overlooked and left behind in our vehicles.
- What is the policy regarding unruly passengers?
In order to maintain a safe and comfortable driving environment, our drivers have the right to deny or de-board any person who, in the driver’s judgment, is unruly or disruptive.
- What is our refund policy?
Prepaid reservations cancelled more than 24 hours prior to the scheduled pick-up time will be refunded, less a $10.00 processing fee. No refunds will be issued for cancellations made less than 24 hours prior to the pick-up time (including travel cancellations due to cancelled flights, airline delays or weather).
Peak Travel Time Cancellation Policy (December 16th through January 10th) : In order to request a refund, cancellations must be received at least 72 hours prior to your scheduled pick-up time. A 25% processing fee will apply to any cancellation. Reservations booked within 72 hours of their pick-up time are non-refundable (including travel cancellations due to cancelled flights, airline delays or weather).
- Why do I have to pay with a credit card for airport transportation?
GO Alpine schedules vehicles for the airport that are large enough to accommodate the number of people who have made advance reservations. Pre-paying guarantees that you will have a seat when you arrive.