Policies, Refunds, Terms and Conditions
Children - Under Colorado law, children weighing less than 40 pounds (18 kg) must be in an infant carrier seat; and children weighing between 40 and 80 pounds (18-36 kg) must be in a child safety seat.
Lost or Damaged Items - GO Alpine will not be responsible for lost or damaged luggage or personal property carried in or on its vehicles unless such loss or damage is caused by neglect or wrongful act of the company or its agents, and in no event shall the company's liability, therefore, be greater than $250 per piece of luggage or parcel.
Please remember that many bags look alike. Our drivers cannot be responsible for remembering which bags belong to each passenger. Upon reaching your destination, please check to ensure that you have retrieved all your belongings and that each bag, briefcase, computer, etc., is, indeed, yours.
We try our best to return items left in our vehicles to their owners but we assume no liability for lost, stolen, damaged or misplaced items. Any charges incurred in returning an item that was left behind to its owner must be paid by the owner of the item. Unclaimed items are disposed of after 30 days. We recommend being extra careful with small items (cell phones, iPods, glasses, etc.) as they can be easily overlooked and left behind in our vehicles.
Service Area - The fares for all airport Shared-Ride and Private Vehicles are for door-to-door service within the Steamboat Springs city limits (which includes the Ski Mountain). Trips to or from locations outside the city limits will incur an additional charge at our local taxi rates.
Unruly Passengers - In order to maintain a safe and comfortable driving environment, our drivers have the right to deny or de-board any person who, in the driver’s judgment, is unruly or disruptive.
Gratuities - Unless otherwise stated, our fares do not include a driver gratuity. Tipping is allowed and is much appreciated by our drivers.
Pets - Pets are allowed to travel free of charge in Local Taxis. Ride Share: pets will be allowed if restrained or in a carrier. Pets taking up a seat will be charged full adult fare. Service dogs will be allowed on Shared Ride Shuttles at no charge.
Private Vehicle Wait Time - Wait time charges apply to all airports, railroad stations, bus depots, and all other locations - except the Yampa Valley/Hayden airport. If your arrival is delayed, we will wait for you. Wait time is free for the first hour, then a waiting charge of $55 per hour per vehicle, with a one hour minimum, is applied after the free hour, up to a maximum of 5 hours. Additional charges will apply for delays in excess of 5 hours. There is no waiting fee if your inbound flight is delayed at the Hayden airport.
Fares - We make every effort to show accurate information on our website. In the event a fare is listed at an incorrect price, or a reservation is made with incorrect prices due to typographical, technical, or computer error, GO Alpine reserves the right to refuse or cancel & refund any reservations made at the incorrect fare.
Limitations of Liability - GO Alpine will not be responsible for delays caused by weather, road, or traffic conditions; mechanical failure; or any other conditions beyond our control. Any expenses arising as a result of delayed departure or arrival times, including missed flights or travel connections, are the sole responsibility of the passenger.
Refund Policy - In order to request a refund, cancellations must be received at least 24 hours prior to your scheduled pick-up time. A $10.00 processing fee will apply to any cancellation. Reservations cancelled within 24 hours of the scheduled pick-up time are non-refundable (including travel cancellations due to cancelled flights, airline delays or weather).
Peak Travel Time Cancellation Policy (December 16th through January 10th) : In order to request a refund, cancellations must be received at least 72 hours prior to your scheduled pick-up time. A 25% processing fee will apply to any cancellation. Reservations booked within 72 hours of pick-up time are non-refundable (including travel cancellations due to cancelled flights, airline delays or weather).
Payments - Prepayment is required for all reservations (with the exception of local taxi service and organizations set up as billing accounts). We accept Mastercard, Visa, Discover, and American Express.